1. Shipping Policy

At Zoooty.co.in, we strive to deliver your orders safely and as quickly as possible.

• We currently ship to most locations across India.
• Orders are generally processed within 1-2 business days.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Estimated delivery time is 2-7 business days, depending on your delivery location.
• Delivery timelines may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.
• Once your order is shipped, you will receive the tracking details via Email, SMS, or WhatsApp.

2. Cash on Delivery (COD)

• Cash on Delivery is available only at selected PIN codes.
• A nominal COD charge may apply during checkout.
• If a confirmed COD order is refused or rejected without a valid reason, we reserve the right to disable COD service for future orders.

3. Return Eligibility

We want you to be completely satisfied with your purchase. Eligible products can be returned within 7 days from the date of delivery.

To qualify for a return:

• The product must be unused and unworn.
• All original tags, labels, accessories, and packaging must be intact.
• The product should be returned in the original box or packaging.
• The product should not be damaged by the customer.

4. Non-Returnable Products

The following products are not eligible for return or exchange:

• Personal hygiene products.
• Innerwear or intimate products.
• Gift Cards.
• Customized or personalized products.
• Products marked as "Final Sale" or "Non-Returnable".

5. Return Process

• Submit your return request within 7 days of delivery.
• Our team will review your request within 1–2 business days.
• Once approved, a pickup will be scheduled wherever service is available.
• If pickup service is unavailable in your area, you may be requested to self-ship the product.
• Refunds or exchanges are processed only after the returned product passes our quality inspection.

6. Exchange Policy

Exchanges are subject to product availability.

• Products can be exchanged within 7 days of delivery.
• Only unused products in original packaging are eligible.
• Exchange is available for size or colour (where applicable).
• If the requested product is unavailable, a refund may be issued instead.

7. Order Cancellation

• Orders can only be cancelled before dispatch.
• Once an order has been shipped, cancellation requests cannot be accepted.
• To request cancellation, please contact our customer support immediately.

8. Refund Policy

• Refunds are initiated after successful inspection of returned products.
• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded via Bank Transfer or UPI.
• Refunds generally reflect within 5–7 business days after processing.
• Shipping charges and COD charges are non-refundable unless the return is due to our error.

9. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.

Kindly share:

• Your Order ID.
• Clear photos of the product.
• Photos of the packaging.
• A brief description of the issue.

Once verified, we will arrange a replacement or refund as applicable.

10. Tampered Packages

If the package appears opened, damaged, or tampered with at the time of delivery, please do not accept the parcel. Inform the delivery partner immediately and contact our support team for assistance.

11. Missing Items

If any item is missing from your order, please notify us within 48 hours of delivery by providing your Order ID along with photographs of the received package.

12. Return Rejection

Returns may be rejected if:

• The return request is raised after the return window.
• The product has been used, washed, or damaged.
• Original tags or packaging are missing.
• The product is returned in a condition different from when it was delivered.